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Download E-books Customer Value Generation in Banking: The Zurich Model of Customer-Centricity (Management for Professionals) PDF

By Stefanie Auge-Dickhut, Bernhard Koye, Visit Amazon's Axel Liebetrau Page, search results, Learn about Author Central, Axel Liebe

The banking region is present process a technique of primary transformation – mostly end result of the demanding situations of digitalization, insistent consumers, law and a risky monetary surroundings. This booklet offers an in-depth realizing of the underlying good judgment of twenty first century’s banking atmosphere and is helping to boost a roadmap for the winning transformation of latest enterprise types. The authors introduce the ‘Zurich version for a customer-centric banking architecture enabling the reader to boost a sustainable company version which copes with the demanding situations of this knowledge age. They establish patron habit traps in such an atmosphere; introduce enough strategic tools and cornerstones for supplying extra worth via monetary companies, and supply center components for accomplishing a profitable transformation technique.

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